Frequently asked questions

Everything you wanted to ask but didn't know who to ask.

For Senders

For Travelers

Payments & Pricing

Safety

Didn't find your answer?

We respond to every email. Usually within 48 hours.

Email support desk

Reach us directly at support@yablink.com for individual account issues or tracking escalations.

Send an email

Please include your username and a short description of the issue.

Platform support hours

We respond Monday–Friday, 09:00–18:00 Istanbul time (UTC+3).

Weekend messages are read and responded to systematically on the next active business day.